Ontario – Ottawa – Gloucester
Corporation
www.candef.com
Ontario
Ottawa
Gloucester
Corporation
active
Operating name: Candef Consultants
CANDEF MISSION STATEMENT
CANDEF's mission is to provide solutions using our just-in-time
training and information resources to improve the productivity
of our client's employees.
CANDEF RESOURCES
Diverse client needs require flexibility in both resources and
their implementation. CANDEF has a pool of resources in the
following areas: · technical writers
· translators
· editors
· graphic artists
· multimedia developers
· instructors
· training development specialists
These resources can be aligned to assist you in attaining your
needs. We have experience in the design, development and
delivery of: · paper based documentation, including user manuals / guides,
systems manuals, reference manuals, parts books and training
materials
· online help for electronic applications running on Mainframes,
Windows or DOS based systems, or using some combination of
client server architecture
· online reference, including manuals, web sites, web-based
documentation repositories and databases
· HTML or SGML documentation
· instructor delivered training
· self paced electronic and paper based training packages and
training aids
· customized multimedia packages
· computer based training modules
· VHS video packages
How can CANDEF's resources assist your organization?
Research has shown that if our clients are to remain competitive
in an ever changing marketplace, their employees will need to
have certain attributes. Their employees must be able to: · know where and how to obtain information, including expert
information
· be able to assimilate information from a variety of sources
rapidly
· apply the learned material in their specific context
· understand the big picture
· work in a team
· be customer-focused
· be flexible
· work with and appreciate individuals from other cultures
· strive for excellence
· engage in a life-long learning
To understand how CANDEF can assist your employee's attainment
of these attributes, we will use an example. Let's assume that
your organization has decided to implement a new software
application to manage orders placed by your customers. Your
customers are the general public.
REQUIRED ATTRIBUTE SPECIFIC NEED HOW CANDEF CAN HELP
· know where and how to obtain information, including expert
information
· when answering a customer enquiry (such as a delivery date) be
able to respond rapidly with the correct information
· answer a customer complaint (requesting replacement or return
of product)
· training for the employee to show how access the enquiry
module and query the order and delivery date
· training so the employee can look up the correct procedure in
online or paper based reference and provision of the procedure
· be able to assimilate information from a variety of sources
rapidly ·
· apply the learned material in their specific context
· understand the big picture
· work in a team
· be customer-focused
· be flexible
· work with and appreciate individuals from other cultures
· strive for excellence
· engage in a life-long learning
DIRECT CLIENT BENEFITS
The benefits which a client will achieve using CANDEF's services
include: · reduced employee training time. This means that the employee
will be engaged in productive activities for a longer period.
· reduced downtime caused by unfamiliarity with proper
procedures, equipment or software. Our documentation and
training
. packages can teach an employee or provide rapid look up
capabilities which will reduce the downtime
· lower training cost for individuals. There are two costs
associated with sending an individual on course. These costs
are the charges for the course and any lodging /
transportation costs. The second costs are employee wages and
lost productivity while the employee is away. By using
CANDEF's proven training materials, the amount of time can be
compressed, the training can be done in most cases on-site,
and just when needed.
· increased retention of presented material. CANDEF investigates
and uses new learning research to ensure the documentation and
training materials which are provided are the best approach to
ensure maximum retention and comprehension
· training is accessible when required. Rather than having to
search to find a training room, and instructors to meet your
training needs, CANDEF's approach is to provide self paced
materials to be used when required.
Country of Ownership: Canada
Exporting: No
Primary Industry (NAICS): 541619 - Other Management Consulting Services
Primary Business Activity: Services
Services:
Training and technical documentation
Merill Lindsay
Merrill A. L.
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