Advantage Communications Inc.

Details Advantage Communications Inc. Advantage Communications Inc.

www.advantagecall.com

Prince Edward Island

Charlottetown

Charlottetown

Corporation

active

Founded in 1996, Advantage Communications has grown to become a
leading provider of integrated outsource call center services in
the Atlantic Canada region. Located in Charlottetown, Prince
Edward Island on Canada€™s east coast, we service our Canadian
and U.S. clients from our state-of-the-art call center facility.
In addition to our beautiful landscape and beaches, Prince
Edward Islanders are noted for their down-home friendliness,
which our clients also note when monitoring our Customer Service
Representatives. Advantage has developed expertise in a wide
variety of inbound/outbound and E-Commerce customer care
solutions and with the ability to provide customized scripting
and call handling, we are noted for our professionalism in
managing our clients customer care applications.
Country of Ownership: Canada
Year Established: 1996
Exporting: Yes
Primary Industry (NAICS): 561420 - Telephone Call Centres
Primary Business Activity: Services
Total Sales ($CDN): $10,000,000 to $24,999,999
Export Sales ($CDN): $5,000,000 to $9,999,999
Number of Employees: 200

Services:
Call centre services, Technical support help desk, Marketing support

Technology:
In building upon our call center service bureau experience and
our capability, we have focused heavily on establishing a
dedicated customer service approach in our call centers that is
entirely focused on customer service and support applications.
We utilize Tier 1 technology supported by fully networked
Pentium PCs, in-house, on-site technical support, and disaster
recovery systems. Through leading edge call center technologies
such as ACD and CTI, E-Commerce and IVR capabilities,
predictive dialing and remote monitoring capabilities, we have
established ourselves as competent leaders in our industry.

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