Ontario – Toronto GTA – Mississauga
Corporation
www.casebank.com
Ontario
Toronto GTA
Mississauga
Corporation
active
CaseBank supplies Guided Diagnostic Knowledge Management (maintenance) decision support systems. We can provide any level of support from software and training for companies who wish to build their own systems to complete turn-key systems managed and distributed by CaseBank. We also offer subscriptions to a limited number of knowledge bases owned, built and maintained by CaseBank.
Country of Ownership: Canada
Year Established: 1998
Exporting: Yes
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Alternate Industries (NAICS): 541619 - Other Management Consulting Services
561490 - Other Business Support Services
Primary Business Activity: Services
Total Sales ($CDN): $1,000,000 to $4,999,999
Export Sales ($CDN): $1,000,000 to $4,999,999
Number of Employees: 40
Services:
Case-base development and knowledge management services
Products:
Spotlight®, Specialized knowledge bases, Spotlight knowledge authoring tools and training
Technology:
Developed to support equipment maintenance operations SpotLight is a knowledge management tool for decision support in any industry. SpotLight can be applied to capture the knowledge in any system, from the simple to the complex. Spotlight is especially useful in operation, maintenance and repair of large complex systems (an example – an aircraft, chemical plant or steel rolling mill)
Sector:
Classification Codes
Dun and Bradstreet Number: 259968261
JCO Number: 0029040
CAGE Code: L6052
Key / Major Clients: Air Canada
Bombardier
British Airways
Department of National Defense (Canada)
Dupont Canada
General Electric
Honeywell
John Deere
Methanex Corporation
Northwest Airlink
Rockwell Collins International
Success Stories: Airline Maintenance Technician
We had one aircraft with a Steering Inop that had the aircraft down for 2 days and 48 man-hours were used in fixing it Â… SpotLight did not have a solution but the information was captured. The same problem occurred a month later, and the Denver Mechanic fixed it in 1 hour based on what he found in SpotLight. The power of communication!
Airline Maintenance Technician
As a result of situations like the following it has become a priority to have MX controllers trained on SpotLight. Rather than send a speed switch and a mechanic to change it, they sent 2 mechanics and an Air Turbine starter on a road trip to an outstation. The following day they sent another ATS, plus a Start Valve, Start control PNL and a start control relay (close to $100,000 of parts). That did not fix the problem, so they then ferried the aircraft non revenue to a MX base for further troubleshooting. When I checked the plot notes for the out of service aircraft the problem was similar to a problem that I had experienced with another aircraft in phx and spotlight provided a solution that was a 100% fix the first time. I entered the symptoms into SpotLight and the solution that came back was the N1 monopole also called a speed switch. It was the first solution on the list.
Airline Senior Maintenance Technician
Spotlight has been a great tool. I find the more I use and learn about it, the better my payback is. Following are three stories. Two show what happens when SpotLight is used, the third, sadly, shows what can happen when it is not.
Crew reported an overspeed warning horn sounding when it should not. Prior to entering Spotlight I considered replacing the obvious components... ADU, IOP, IOM, etc. Considered pitot static testing, etc. The cost of installing these components 1 at a time is horrible, and I still would have been wrong. Besides being wrong, the function test time would have been an entire day or more, plus there would have been a requirement to move people, equipment and parts to an outstation. We are fortunate that we normally stock these items, so delivery times are not involved. I entered the symptoms into SpotLight and Spotlight popped up with a 100% match for my entry. WOW#1 sensor bad. I asked outstation mtx to read me PSEU faults. WOW #1 nose sensor was faulted, and then replaced. The upshot is for 10% of the cost, the aircraft was returned to service in a matter of 2 or 3 hrs. Without Spotlight assistance, I would have never dreamed to check PSEU, and the aircraft would have been out of service for days (if I ever did fix it on my own).
Powerplant message was posted without supporting fault codes. Had no idea where to go with this: ADU, EMU, FADEC, PEC, IOM, IOP, DU's - who knows? Spotlight knows. This could well have been over $250,000 in parts. SpotLight's solution, the PEC, was expensive, but correct.
Did not seem like a huge problem, but it got expensive anyway. The main battery did not show load on a particular a/c... It was such an obvious problem we didn€™t think to check SpotLight. The problem nagged on for days with delays and cancellations. Crew would report the problem and a part would get changed. This repeated 8 times, then we replaced the Shunt. That fixed the problem. Total cost over the 8 days was estimated to be over $75,000. Just for fun, I decided to check SpotLight after the fact. SpotLight had the correct solution right away. We later had the same problem on 4 other a/c. Blushingly, I had the shunt sense lines re-terminated and the shunt contact areas thoroughly cleaned. No repeat problems with these a/c either. This red-face problem looked like it would grow into a fleet issue, so I had all the main battery shunts cleaned and sense lines checked for corrosion. No problem in the fleet since.
Testimonial: Michael Fox, Director of Maintenance, Horizon Air
"The benefits of SpotLight are real and potentially very significant. A CRJ700 showed a fault in the nosewheel steering. We changed a fairly expensive part suggested by the troubleshooting manual, but the fault persisted. We changed several more parts without success and the aircraft remained out of service. We decided to see if SpotLight would help. Within seconds, SpotLight came up with a similar problem and pointed to a situation that had been experienced and solved previously. Once we recognized the solution, we realized with some frustration that we had resolved the same fault on another aircraft only a few months earlier."
Tom Nelson, Maintenance Lead, Pinnacle Airlines
"I use SpotLight a lot. Sometimes I use it for help, but even when I think I know what the fix is, I will run SpotLight to confirm my thinking. It's nice to know that someone else has encountered the same problem and that my fix is likely the correct one."
D'eon Phil
O'hara Tony
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