Ontario – Ottawa – Orleans
Corporation
Ontario
Ottawa
Orleans
Corporation
active
PROFILE
Over 19 years of progressive and diversified experience in the
Telecommunications industry. Proven success in effectively and
professionally managing projects, contracts, customer relations
and people. A true leader that fosters an environment of trust,
cooperation and teamwork. Extremely efficient and organized. A
quick learner, very adaptable to change and able to make a
positive impact in a very short time. Frequently consulted by
peers and superiors. Strong oral and written communication
skills, in both English and French. Excellent work ethics, as
well as a strong sense of integrity and loyalty.
EXPERIENCE: June 2001 to present
Sole Proprietor – Charlebois Consulting
- #61623; Offering business consulting services, including Project
Management, Business Analysis, Proposal Development and Process
Engineering. Current and past customers include: o Leclair and Associates: Research and Proposal Development
August 2000 to June 2001
Project Manager - Wireless DSL Product Development; Nortel
- #61623; Planning and tracking of project level deliverables for the
development of wireless access solutions providing high-speed
data/internet capabilities
o Developed project plan, directing the work of 25-30 engineers
(using MS Project)
o Identified risks and issues and was responsible for resolution
management
o Chaired weekly project review meetings
- #61623; Member of the Integrated Project Team
o Defined and tracked inter-function deliverables
o Developed cross-function processes
- #61623; Member of the Initial Deployment Teams. Successfully deployed
2 alpha systems.
- #61623; Led implementation of change request processes and tools
(Clarify€™s ClearQuality)
- #61623; Led implementation of relationship processes with OEM€™s
January 2000 to July 2000
Professional Services - Senior Consultant; Nortel
- #61623; Accountable for the development, sale and deployment of Nortel
Network's Professional Services in the Operations Solutions
portfolio
o Developed responses to Request for Proposals/Quotes
o Delivered custom solutions to customers, including consulting
on processes and business practices
o Frequent interface with customers and third party companies,
as well as Nortel Networks personnel
April 1995 to December 1999
Regional Director - Carrier Relations; Bell Canada and Stentor
Resource Center Inc.
- #61623; Managed the wholesale correspondent relationship with major
carriers in Canada, the U.S., Mexico and other international
destinations
o Developed business cases on establishing relationships with
new carriers, or modifying existing ones
o Developed and negotiated agreements
o Oversaw implementation of networks, settlements and business
processes with correspondents
o Primed resolution of disputes with correspondents
o Developed approach to unwind relationship with Former Stentor
Companies
- #61623; Developed and managed annual traffic plans accounting for in
excess of $100M per year in settlement revenues to the Stentor
companies
- #61623; Dealt with Canadian and foreign regulatory bodies, including
the CRTC, FCC and COFETEL
May 1994 to April 1995
Manager - Services Development; Stentor Resource Center Inc.
- #61623; Accountable for development of the 800 Serviceâ„¢ and 900
Serviceâ„¢ Management Tool
o Determined content of release based on marketing and business
operations requirements
o Established development schedule and release delivery, based
on content and budget
o Managed systems developer to schedule, scope and budget
- #61623; Successfully implemented 2 major releases, instrumental in
supporting services worth $600M to $700M in annual revenues to
the Stentor companies
August 1992 to May 1994
Manager – Implementation; Stentor Canadian Network Management
- #61623; Project Manager for Stentor and the entire Canadian
telecommunication industries implementation of 800 Number
Portability
o Developed project plans, tracked deliverables and facilitated
resolution of issues at the industry level, as well as across
the Stentor companies
o Reported to Industry Canada progress of all Canadian industry
participants
o Interfaced with US industry Toll Free Committee
- #61623; National Implementation Prime for 800 Plusâ„¢ Enhancements
o Developed project plans, tracked deliverables and facilitated
resolution of issues
o Chaired Stentor implementation team of 15-20 core members
o Coordinated activities of all major phone companies across
Canada
May 1988 to August 1992
Manager - Trunk Forecasting and Forecasting Methods; Telecom
Canada
- #61623; Design, maintenance and delivery of national forecasting
methods, documentation and training
- #61623; Support and system administration of the national forecasting
system
- #61623; Development and publication of national trunk forecasts
- #61623; Coaching, development and supervision of unionized support
staff
May 1983 to May 1988
Manager - Local Facilities Administration; Bell Canada
- #61623; Held various positions concerned with ensuring the adequate
availability of local facilities, including telephone numbers
and central office equipment
- #61623; Coaching, development and supervision of unionized support
staff
May 1982 to May 1983
Manager - Operator Services; Bell Canada
- #61623; Responsible for daily operations of the Directory Assistance
office, including force management and meeting customer service
levels
- #61623; Coaching, development and supervision of 20 to 30 unionized
operators
EDUCATION: Ongoing: Numerous technical and managerial courses, seminars and
conferences over past 20 years
1995: Governor General€™s Canadian Study Conference
1979-1982: Algonquin College, 3 year Business Administration
degree with concentration in computers
AWARDS AND RECOGNITION: Nortel Pride Award - 2001
Nortel Pride Awards (2) - 2000
Bell Recognition Award - 1999
Stentor Recognition Award - 1998
Stentor Recognition Award - 1997
Stentor Canadian Network Management Performance Award - 1992
Telecom Canada Performance Award - 1991
Telecom Canada Performance Award - 1990
Bourse d'Étude du Gouvernement du Canada - 1979
Country of Ownership: Canada
Year Established: 2001
Exporting: No
Primary Industry (NAICS): 541611 - Administrative Management and General Management Consulting Services
Primary Business Activity: Services
Total Sales ($CDN): $100,000 to $199,999
Number of Employees: 1
Services:
Business consulting
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