Conrad Grebel University College

Ontario – Waterloo – Waterloo

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Conrad Grebel University College , University of Waterloo, has
the longest standing Peace and Conflict Studies program in
Canada. The Certificate Program in Conflict Management grows out
of the belief by the College, influenced by its rootedness in
Mennonite theology, that collaborative responses to conflict,
rather than adversarial processes, are most effective in
building long-term relationships that best serve the interests
of all parties. The program, at the Institute of Peace and
Conflict Studies, is designed to provide practical and relevant
skills training in conflict management. It prepares participants
to respond in creative and positive ways to the conflict each
may face in their daily lives. Instructors employ information
sharing, case studies, role plays and group discussion to
illustrate collaborative responses to conflict. Participants
learn theory and experiment with techniques to develop
confidence in their ability to effectively problem solve in
business, societal and personal situations. All workshops
offered are open to any person with interest in a specific
workshop, or who may wish to pursue the non-degree Certificate
in Conflict Management. No previous experience or undergraduate
degree in conflict resolution is required. There is flexibility
to design a program that meets your specific needs and
interests, and to take workshops at your own pace. A maximum
enrollment of 24 people per workshop ensures individual
attention. Proficiency in written and spoken English is an
asset. On-site, customized training is also available.
Country of Ownership: Canada
Year Established: 1953
Exporting: No
Primary Industry (NAICS): 611310 - Universities
Alternate Industries (NAICS): 611430 - Professional and Management Development Training
Primary Business Activity: Services

Services:
Certificate programs in conflict management

Sector:
Key / Major Clients: Canada Linc Programs Ltd. (Canada/Ireland)
City of Waterloo
City of Windsor
Dawn Patrol Youth Services (Hamilton)
Elementary Teachers' Federation of Ontario-Waterloo Region (Kitchener)
Engineering Systems Group (Kuwait)
General Dynamics Land Systems
GROUP (Ireland)
Homewood Health Centre (Guelph)
House of Friendship (Kitchener)
Kahnawake Shakotiia'takehnhas Community Services (Quebec)
James Bay General Hospital (Moosonee)
Registered Practical Nurses Association of Ontario (Mississauga)
Success Stories: - increase in confidence to implement conflict management strategies which impacts positively on health of workplaces
Testimonial: "An intelligent and engaging blend of theory and
practical applications, presented by capable,
articulate and animated teachers. The program is
as advertised! It delivered on its commitment to
pass on knowledge, skills and tools----useful
both personally and professionally."
-Catherine M. Motz, Lawyer and Management Trainer
"I feel better prepared to negotiate, advocate
and mediate because of the learning that took
place. I view conflict differently now. I
understand the various tactics people use in my
workplace, church and personal life to resolve
conflict. I feel I have gained great insight into
the most compassionate way of resolving conflict.
I am appreciative of all the efforts made by
Grebel, and the various players who enable these
courses to be offered. I would highly recommend
them to anyone interested in resolving conflict
in a non-violent and compassionate way."
-Rebecca Lovering Spencer, Community Facilitator
"As an independent consultant serving the real
estate and construction industries in Canada, I
recently decided to add mediation and dispute
resolution to the services I offer clients.
Conrad Grebel University College provided
training and education through a series of
courses in its Conflict Management certificate
program. I not only found the specific subject
material invaluable to my consulting practice but
gained insight into broader issues of conflict in
world society. Such insight has sparked an
interest and curiosity in me to further
understand, as an intellectual pursuit, the
presence of conflict in our lives and how to
properly deal with it. For this I am particularly
grateful."
-Geoffrey Church

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