Quebec – Quebec City – Sainte-Foy
Corporation
www.cia.ca
Quebec
Quebec City
Sainte-Foy
Corporation
active
Conseillers en informatique d€™affaires CIA Inc. is a group of business IT consulting professionals with expertise in strategic advice, business analysis, project management and information system development.
Founded in 1992 in Quebec City, Canada, CIA gathers more than 350 employees in offices located in Canada and France.
On March 31, 2011, our sales figures reached $40 million CA. And the growth continues!
The keys to our success are our core values of Honesty, Transparency, Respect, Trust and Pleasure.
CIA promotes and strives to maintain relations of trust with its clients, and long-term relations with its partners and collaborators. For CIA, the success of their clients is reflected by their passion for excellence. CIA firmly believes these two criteria, whose ultimate goal is total client satisfaction, have a direct impact on the motivation and work quality of its partners and collaborators
At CIA, our consulting professionals do not "listen without hearing". Our clients€™ input is vital to helping them achieve their goals. Knowing how to listen is a skill that lets us develop winning strategies and bring small- as well as large-scale projects to successful completion.
In fact, at CIA people skills are as important as practical skills. We do not sell ready-made solutions, but adapt by determining client needs and putting together the best elements. We discuss real issues and concerns, deliver service in clear language, without ambiguity and take corrective measures when applicable.
For CIA, information technology makes sense only insofar as it meets the needs of people and organizations. In fact, it our belief that there are no IT projects, only business projects.
For CIA, client value creation is based on real business issues and concerns. That is why CIA places so much importance on quality advice, to help firms boost their operational efficiency, increase their agility, streamline their procedures, stand out from the competition, and ensure their IT investment generates maximum business value.
While CIA is proficient in the most state-of-the-art technology and tools, it knows that innovation must be relevant and that achieving it requires patience and encouragement. It is by focusing on people that CIA builds its most vital client relationship – that of trust.
To this end, CIA applies a continuous quality control process – not just to client communication and the priority resolution of problems, but to the implementing of effective business and IT solutions. It is through such rigorous care and attention that CIA ensures the full satisfaction of its clients and partners.
CIA has developed an engagement model based on fostering partnerships with clients, high flexibility, rapid implementation, and simple and recognized practices. Among other things, it outlines the roles and responsibilities of all parties to ensure projects are brought to a successful completion.
Since quality assurance is a key step in ensuring client satisfaction, we have implemented resources, structures, procedures and control mechanisms to meet the ISO 9001:2008 international quality standard.
CIA has five remote development and maintenance centres in Canada and France, to offer clients delocalized or externalized engagement strategies.
For CIA, the aim is simple and effective: help companies focus on their core areas of expertise, the generation of values, and short- and long-term profitability.
Country of Ownership: Canada
Year Established: 1992
Exporting: Yes
Quality Certification: ISO 9001
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Primary Business Activity: Services
Total Sales ($CDN): $25,000,000 to $49,999,999
Export Sales ($CDN): $10,000,000 to $24,999,999
Number of Employees: 350
Services:
Information technology professional services
Technology:
In addition to our core professional services, CIA proudly offers three specialized service offerings: Business Process Management; Enterprise Information Management; Software Services for Cloud Computing.
Raymond Paul
Rivard Ghyslain
Turcotte Pierre
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