Ontario – Toronto GTA – Downtown Toronto
Corporation
www.e-roleplay.com
Ontario
Toronto GTA
Downtown Toronto
Corporation
active
Operating name: e-roleplay
e-roleplay has significant experience in helping our clients improve how well they execute their skills. We design €œstrategic customers€? and use professional, improvisational actors to roleplay customer situations by telephone with learners. A €œcustomer€? may be an external customer or an internal customer (e.g. a direct report who needs to be coached by a manager). Each roleplayer is also a highly skilled coach and after each roleplay learners receive one-on-one feedback and coaching from the customer€™s perspective.
Country of Ownership: Canada
Year Established: 2000
Exporting: Yes
Primary Industry (NAICS): 611430 - Professional and Management Development Training
Primary Business Activity: Services
Total Sales ($CDN): $1,000,000 to $4,999,999
Number of Employees: 80
Services:
Training/roleplaying, Educational and training services
Sector:
Key / Major Clients: Royal Bank of Canada, Bank of America, TD Canada Trust, Wells Fargo, Citibank, CIBC, Scotiabank, Northern Trust, Ameriquest, Town - Country Credit, American Express
Success Stories: One mortgage-lending client reports a 50% increase in their €œcall to application€? ratio; With each session, insight is gained on learners€™ ability to use sales and service skills more effectively; Another bank conducted a pilot on Coaching for Branch Managers and reported a huge culture shift, resulting in improved employee satisfaction measurements; Clients find that e-roleplay is a rapid, cost-effective way to provide practice to a large number of professionals without incurring travel and opportunity costs
Marcus Amy
Troy Gerry
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Profile ID: LFCA-COD-O-42529