Manitoba – Winnipeg – Winnipeg
Corporation
www.finelinesolutions.com
Manitoba
Winnipeg
Winnipeg
Corporation
active
Operating name: FineLine Solutions
FineLine is a strategic contact/call center that has developed proven programs that meet both your customer needs and your changing business demands. We have extensive experience across several verticals including Non-profit, on-line retail, DRTV, retail, and others providing customer service, sales programs, donor services, mail processing and more, across multiple touch-points; Phone, Mail, Email, Live Chat and SMS Text. We have a team of seasoned business executives that understand your challenges. We believe that answering the phone, while very important, is only one piece of the puzzle and we strive to add strategic value to our engagements, ensuring that your business results are achieved.
The FineLine Solution and Service offerings are comprised of
four principal components servicing both the Profit and Not for
Profit sectors: Information Management Services such as Payment Processing, Data
Capture - Imaging, Data Entry, Database Management, Fulfillment,
and Web Enabled Data Applications.
Inbound Call Center Services such as Seminar/Event Registrations,
Credit Card Payment Processing , Customer Service - Help Desk,
Donor Contact Center, Donation Processing, Subscription
Processing, Catalogue Order Processing, Dealer Locate Services,
Survey Processing - Database Management.
Telecom Services Services such as Interactive Voice Mail,
Paging, Messaging - Operator Services.
Consulting Serives in Marketing - Communications, Direct Mail,
- Donor Management Systems.
Country of Ownership: Canada
Year Established: 1970
Exporting: Yes
Primary Industry (NAICS): 561420 - Telephone Call Centres
Primary Business Activity: Services
Total Sales ($CDN): $10,000,000 to $24,999,999
Number of Employees: 100
Services:
Call centre services
Technology:
FineLine employs a wide variety of hardware systems, owing to
the wide variety of products we offer.
Contact/Call Center: The largest portion of Fine Line€™s business with
regards to I.T. involvement, our Call Center currently runs on
an Alston Tascom Messaging System Gen 7. This system routes
incoming calls to specific operators, based on the number
dialed. The calls are handled and recorded by the PI
(Professional Inbound) application, which uses client specific
operator scripts and programs to collect and process data, which
is then stored in multiple files for storage - reporting.
Current in-house programs are written in Clipper and Microsoft
Access.
An extensive upgrade to the call center and messaging systems
has recently been undertaken. A vastly improved Alston Tascom
Digital SQL system is being installed which will provide digital
phone switching and voice messaging, a Microsoft SQL 7.0
relational database, Crystal Reports reporting modules, and
Braxtel IVR functionality. In-house programming will now be done
in Visual Basic 6.0. Fine Line will also be branching into
providing web access to our client€™s data and reporting using
HTML, Java, and dbMan languages.
Remittance Processing: Three NCR 7741 scanners connected to
Creditron applications are used to process remittance stubs and
checks. Data is stored in various tables and accessed via
Clipper or MS Access programs for export and reporting. New
systems rewrites will be written using Visual Basic 6.0, and
data will be stored in the new MS SQL 7.0 database.
Internal Networks: FineLine€™s LAN runs Novell Intranet Ware
4.11 on 3 Compaq Proliant 1600 servers, with a Vinca standby
server. The new Tascom Digital SQL system will run on 1 Stealth
Industrial Sr-4000 Passive Back plane server and 1 Stealth
Industrial Sr-6000 Passive 18 slot Back plane switch/server,
both running Windows NT 4.0. A mixture of MS Windows 95, 98, and
NT are used for internal PC clients.
Sector:
Distribution of Employees
80%
Key / Major Clients: Currently provide our service to many large international non-profit organizations as well as commercial operations. Salvation Army, Arthritis Foundation, Hasbro are a small sampling.
Chipman Jocelyn
Halliday Richard
Rattray David
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Profile ID: LFCA-COD-O-24537