Ontario – Ottawa – Kanata
Corporation
www.it-support.com
Ontario
Ottawa
Kanata
Corporation
active
Operating name: IT Support Solutions Inc.
IT Support Solutions Inc. was incorprated in 1994.
We are located in the greater Ottawa area in Ontario and provide services to government and private sector clients across Canada and the USA.
Our mission is to assist our clients to improve the business value of their IT Services.
Our solutions and consulting services are focused on IT Service Management, ITIL best practices, ICT Management (Enterprise Systems Management) and IT Managed Services. We understand what it takes to transform IT Service organizations and help them to increase the Business Value of IT while achieving greater efficiency. We've helped numerous organizations, small and large, to establish and improve their IT Service Management capability.
We also help Systems Integrators and Professional Services Companies to develop and launch new Lines Of Business in ITSM Consulting and IT Managed Services (i.e. Outsourcing of IT Infrastructure Managed Services and Application Managed Services). We provide Exin Accredited ITIL Training and our ITSM Consulting Services address; ITSM Strategic Business Consulting, ITSM Process and Organizational Consulting, and ITSM Tools Implementation.
Vendor Tools Experience: Frontrange
BMC
Tivoli
HP
Country of Ownership: Canada
Year Established: 1994
Exporting: Yes
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Alternate Industries (NAICS): 611430 - Professional and Management Development Training
Primary Business Activity: Services
Services:
Itsm / itil solutions - consulting
Products:
Service transformation methodology
Technology:
Numerous Methods and Tools (templates, work products and tools) for delivery of ITSM / ITIL Solutions and Consulting Services, including: IT Efficiency Review Proposal and SOW
IT Efficiency Review Report Template
Issue Mgmt Tool for IT Efficiency Reviews
ITSM Implementation Planning Methodology
IT Project Business Case Template
ITIL Implementation Methodology
ITIL Project Mgmt Suite – SOW, Project Mgmt Status and Report, Tracking, Project Issues
ITIL Process Guidebook Lite
Detailed ITIL Process Guidebook
ITIL Jumpstart – Detailed Generic Designs for all ITIL processes
ITSM Roles to Organization Mapping
Tool Requirements for SLM reporting
IT Financial Management Guideline
IT Service Cost Models
Common Measurement and Reporting Capability
ITSM Catalog Template
Online IT Service Catalog
Service Desk Evaluation Method
Service Desk Evaluation Report
IT Infrastructure Support Survey Matrix
Record/Calculator for Data Center Floor Space and Rack Space
Client Satisfaction Survey
Due-diligence checklist for Application Managed Services (AMS) opportunities
Application Managed Services Framework and Service Model
IT Financials Workbook
Transition Methodology for Managed Services
ITSM Consulting Business Model
ITSM Consulting Services
ITIL Awareness and Introduction
Building the Case for ITSM
ITIL Implementation Lessons Learned Presentation
Client Reference Profiles
Bid/No-bid Form for Managed Services
Sector:
Unique Applications: ITIL / ITSM Best Practices and Implementation Methods for: ITSM Business Strategy Advisory Services
ITSM Process - Organizational Improvement
ITSM Tools Architecture, Evaluation, Implementation - Integration
Key / Major Clients: Fujitsu, Capital City Savings, Limited Brands, OSFI, EDS, Detroit Edison, Systemhouse, DND, Natural Resources Canada, Ajilon, US Sprint, State Farm Insurance, Investors Group, Great West Life, etc.
Cochrane Bruce
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Profile ID: LFCA-COD-O-30444