Quebec – Montreal – Westmount
Corporation
www.iperceptions.com
Quebec
Montreal
Westmount
Corporation
active
Operating name: iPerceptions
iPerceptions is North America€™s leading web focused customer satisfaction and experience research provider. Its webValidator Continuous Listening solution captures the voice of actual online customers in the context of an actual website visit helping companies learn more about their customers with satisfaction metrics that quickly turn learning into customer led decision-support. Using a perceptual framework to evaluate key elements of the visitor experience as well as predictive algorithms and modeling to identify those attributes that drive satisfaction, the resulting iPerceptions Satisfaction Index (iPSI) helps companies obtain a clear understanding of the key issues impacting satisfaction; purchase intent, customer loyalty and the likelihood customers will refer friends and associates to the site
The iPerceptions Satisfaction Index (iPSI) is derived from satisfaction and experience data obtained from over one million actual visitors, to over 500 Fortune 1000 web sites, across ten verticals and contains over 15 million data points. It is the only index of its kind and is quickly becoming the standard for measuring online customer satisfaction.
Many of the world€™s leading organizations including BMW, Allrecipes.com, Unilever, Dell, Volvo, EDS, Reebok, Wunderman, Hilton, GM, Carlson, Aerosoles, Ford, InterContinental Hotels and CompUSA use iPerceptions Satisfaction Index (iPSI) as the standard metric for continuously measuring online customer satisfaction. iPerceptions has offices in New York, Toronto and Montreal,
Country of Ownership: Canada
Exporting: Yes
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Primary Business Activity: Services
Services:
Webvalidator(tm)
Sector:
Key / Major Clients: General Motors, Daimler Chrysler, Dell, Reebok,
Nasdaq, Intercontinental Hotels, Alcan, Toshiba, Hyundai, LG, Samsung, Sympatico/MSN, Volvo, CompUSA, BMW
Success Stories: Online customer satisfaction and experience research
Firestone Howard
Gauy Claude
Sirois Denis M.
Tarasofsky Jerry
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Profile ID: LFCA-COD-O-14586