Ontario – Rideau Lakes – Kemptville
Corporation
www.sussexgroup.ca
Ontario
Rideau Lakes
Kemptville
Corporation
active
Operating name: Sussex Telecom
Sussex Telecom, 100% Canadian owned and operated, is part of the Sussex Communications Group, in business since 1988. The senior management of the Group has been involved in the
telecommunications industry for decades, and therefore, has
extensive experience in the telecommunications field.
Sussex is one of few Canadian companies with a swipe license for
calling cards.
The management of Sussex Communications Group pride themselves on being responsive and knowledgeable with respect to all aspects of the business, and on providing levels of service that
is economical, with a high degree of integrity.
Sussex believes that both the quality, reliability of our
services, and the personal and customized attention provided to
our clients, are equally, or even more important, than the rates
we negotiate. We strive to establish mutually beneficial long-
term partnerships with our clients. We truly understand and
appreciate the importance of giving our clients the level of
service they expect from a professional, national
telecommunications company.
Sussex Telecom provides the following services with dedication and care.
We have customer service representatives available on a 5 x 8
basis, to answer any questions your subscribers may have
regarding their business or personal account(s) on our many platforms.
Technicians are available on call 7 x 16 including nights and weekends.
All customer service agents are trained on individual program
particulars, in both classroom and on-the-job training
situations, for each program supported by STI. Agents are
capable of handling calling card, rate and service inquiries, make balance adjustments, re-charge cards, and examine all call details.
We provide long distance services (Direct Dial or via Access Numbers or VoIP, Toll free numbers, Calling Cards) to businesses - Residences across Canada, as well as Local Lines, Teleconferencing, eFax via emails, Fax bRoadcasting. Stand Alone Voice Mail via a toll free number and Exchange Mail.
We also offer wholesale rates for Dedicated or Switched LD, Toll Free numbers and Calling Cards.
We also have local access numbers in major urban centres for cell phone users and very attractive international rates for long distance calls.
Country of Ownership: Canada
Year Established: 1988
Exporting: Yes
Primary Industry (NAICS): 517111 - Wired Telecommunications Carriers (except Cable)
Alternate Industries (NAICS): 517210 - Wireless Telecommunications Carriers (except Satellite)
Primary Business Activity: Services
Number of Employees: 10
Services:
Local business lines, Virtual fax, Toll free numbers, Voip: voice over internet protocol, Long distance for cell phones, Teleconferencing, Affinity programs for fund raising, Sussex virtual mobile office, Direct dial long distance
Products:
Calling cards
Technology:
Sussex Telecom is completely automated for traffic handling as well as billing. STI operates three fully redundant processor platforms, located in an environmentally conditioned telecommunications facility, based at the Sussex Centre in Mississauga, Ontario.
The platforms and associated administrative modules are supplied
by Phoenix Global Networks (now Telemedia Inc.), Symetrics
Corp., ATS, and Dell Computer Corporation; software is based on
Symetrics Corp, PGN, and ATS, and Microsoft, and has been
further enhanced by the Sussex staff. The systems are capable
of carrying in excess of 18,000,000 minutes/month of in/out
traffic, non-blocking.
The platforms consist of dual Pentium III CPUs€™, full redundant
mirrored hard disk drives, redundant power supplies, and state-
of-the-art control boards, all in industrial grade chassis. A
spares inventory of critical components, such as CPU cards and
T1 interface cards, are kept on the premises; emergency power is
provided from the UPS system, which also operates the
telecommunications systems at Sussex, and is capable of
providing 72 hours of uninterrupted power, in the event of a
major power failure. Further unlimited backup is provided by
the emergency generator system.
Access to the system is provided by a combination of local
access lines and dedicated T1 facilities, to and from our
network carriers. The network facilities are monitored around
the clock. Outbound traffic is carried to the network carriers
on additional dedicated T1 trunks.
We also handle traffic coming through gateways located in Canada and other parts of the world.
Our processors are capable of supporting PIN numbers up to 12
digits, two different languages as standard prompts (English,
French,) and numerous custom language prompts, including prompts designed exclusively for your particular cards.
Sector:
Key / Major Clients: Hudson's Bay Company/Zellers Club Z Long Distance
The Canadian Wildlife Federation
Photo Marketing Association International
Pennsylvania Life Insurance Company
The Royal Travel Group
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