WorkGroup Designs Ltd.

Ontario – Toronto GTA – Vaughan

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Operating name: WorkGroup Designs Inc.



WorkGroup Designs Inc (WGD) is a professional services firm offering Expertise Solutions in organizational development, business process re-engineering, program evaluation, best practices studies, information technology, human rights and human resources as well as Software Solutions focused on case management, human resource management, and quality measurement and tracking.
WGD has a proven track record in the provision of services and products for clients in the federal, provincial and municipal levels of government, manufacturing, health care, regulatory bodies, blood banks, and other service industries. The WorkGroup Designs Inc. team of consultants include senior project managers, high quality management consultants, organizational development and business process re-engineering specialists, system, technology, business and technical architects, business and systems analysts, quality assurance specialists, security specialists, and certified professionals providing extensive expertise in the design, development and deployment of information technology deploying all types of technology that specifically meets a client€™s needs.
WGD are experts in Case/Human Resources Management from both the business process and system solution perspectives. We have provided numerous organizations with value-added solutions that have resulted in sustainable, measurable business improvements. Our tradition is to recognize our clients as partners in technology and equally important, as partners in professional consulting services. In our vision, it is paramount that technology and business work together to ensure long term success and a solid return on investment. At our company, our technology and business consultants work together to share their respective skills and knowledge to produce a winning solution for our clients.
One of WGD€™s strongest competencies is in the area of case management consulting. WGD, through its management group division, has exceptional expertise in the design of effective and efficient complaint/file/application management processes to improve client service, processing time and the overall quality of service delivery systems with business processes. WGD understands the need for an open, transparent and fair process that is delivered in a timely manner.
In addition to management consulting services, in the past several years, having developed numerous system solutions for government agencies wherein the intellectual property remained with the Crown, WGD began internal research and development for the development of business application solutions... pecifically SuitCASE - a business/case process management solution.
What SuitCASE Is - Web-based case/business process management application which is a powerful tool that provides common business process management components, as well as a configuration engine that allows business users to configure the application to their unique business rules and processes. Its dynamic configuration engine makes it suitable to meet the specific needs of a wide range of organizations/businesses. SuitCASE is a unique offering in the market as it implements an enterprise solution in a fraction of the time and costs.
What SuitCASE Does - Implements information and document management, workflow automation, business rules configuration, scheduling, e-filing capabilities, collaboration, risk and performance reporting - this is all bundled together in a business administration configuration engine to provide an unprecedented solution.
Suitability - Organizations that are case, file, application, claim, process, or registration driven are traditionally faced with paper intensive processes and increasing demands on services that result in an ongoing need to review, adjust and re-align processes, technology and people. A strengthened case or business process management solution can reduce costs and risks, reduce processing time, improve client service, and increase capacity to plan and strategize for more effective service delivery.
Country of Ownership: Canada
Year Established: 1994
Exporting: Yes
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Alternate Industries (NAICS): 541619 - Other Management Consulting Services
Primary Business Activity: Services
Total Sales ($CDN): $1,000,000 to $4,999,999
Export Sales ($CDN): $200,000 to $499,999
Number of Employees: 11

Products:
Suitcase case management system

Technology:
WGD has a proven track record in the provision of services and products for clients in the federal, provincial and municipal levels of government, manufacturing, health care, regulatory bodies, blood banks, and other service industries. The WorkGroup Designs team of consultants include senior project managers, high quality management consultants, organizational development and business process re-engineering specialists, system, technology, business and technical architects, business and systems analysts, quality assurance specialists, security specialists, and certified professionals providing extensive expertise in the design, development and deployment of information technology deploying all types of technology that specifically meets a client€™s needs.
Our IT consulting Services include the following: * IT Consulting
* System Application, Technology Architecture
* System Design - Development
* Customized Solutions
* Testing - Quality Assurance
* IT Support Services
* System Audit - Security
Our Software Products/COTS Solutions: * SuitCASE Case Management System
* Juggler Staff Scheduling System
Strategic Partners/Alignments: * IBM Business Partner
* Microsoft Business Partner
In our vision, it is paramount that technology and business work together to ensure long term success and a solid return on investment. At our company, our technology and business consultants work together to share their respective skills and knowledge to produce a winning solution for our clients.

Sector:
Classification Codes
Dun and Bradstreet Number: 257385153
Plant Information: Total Plant Size (Areas sq ft): 1500 sq ft office
space only
Distribution of Employees
Concord, Ontario
Sault Ste Marie, Ontario
Ottawa, Ontario
Unique Applications: Law Society of Upper Canada, Toronto, Ontario
The Law Society of Upper Canada is the regulatory body for lawyers in the province of Ontario. LSUC employs SuitCASE to automate all of its case processing needs. There are presently 6 major business areas within LSUC presently using SuitCASE (Compensation Fund Claims, Regulation - Enforcement, General Retainers, Monitoring, Trustee Services, and Unclaimed Trust Funds). There are a total of 34 individual processes (stages of their business) configured within SuitCASE to implement their solution. SuitCASE is the central application controlling all document management, approvals, workflow management, reporting and data and information capture for all of their case management needs. There are approximately 6000 new cases per year with a caseload of 10,000 to12,000 carrying forward from year to year. The solution has been integrated with their member management system, as well as to their website for reporting on restrictions that apply to lawyers. WGD proposed and implemented a successful solution to this complex environment. Prior to WGD€™s involvement, the client had invested considerable dollars and several years of effort in a failed project implemented by a large scale vendor. WGD was first contracted to undertake an organizational review of the Law Society€™s regulatory processes. WGD consultants evaluated business requirements, assisted in re-design of management systems and worked with senior management and staff to better align workflow and processes then designed and configured a SuitCASE solution to meet the client needs. WGD provided management consulting services (organizational reviews, best practice studies, etc.), project management services, business analysis, configuration, customization, testing, training, as well as implementation and post implementation support services.
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