Ontario – Toronto GTA – Etobicoke
Corporation
www.clarityhealthcare.net
Ontario
Toronto GTA
Etobicoke
Corporation
active
Operating name: Clarity Healthcare Solutions
Clarity Healthcare Solutions provides patient assessment software for long-term care, rehab, mental health and homecare. Using international standards to perform point of care assessments for hospital and community health care agencies.
Products are based on the InterRAI assessment tools. We provide CCRS (Complex continuing care reporting), NRS (National Rehabilitation Reporting), MHRS (Mental Health Reporting) and HCRS (Home care reporting) for CIHI data submission.
Country of Ownership: Canada
Exporting: Yes
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Alternate Industries (NAICS): 511210 - Software Publishers
Primary Business Activity: Services
Services:
Project management, Consulting services
Products:
Clarity healthcare solutions
Sector:
Key / Major Clients: http://www.torontorehab.on.ca/ - Toronto Rehab is Canada's largest inpatient rehab institution
http://www.westpark.org/ - West Park is one of Canada's leading complex care and rehab facilities
http://www.hamiltonhealthsciences.ca/ - Hamilton Health Sciences is leading teaching hospital in Canada
http://www.tegh.on.ca - Toronto East General Hospital
http://tsh.to/ - The Scarborough Hospital
http://www.tbrhsc.com/ - Thunder Bay Regional Hospital
http://www.sjcg.net - St. Joseph's Care Group in Thunder Bay
http://www.hrsrh.on.ca/ - Sudbury Regional Hospital
http://www.pemgenhos.org/ - Pembroke Regional Hospital
http://www.cornwallgeneralhospital.com/ - Cornwall General Hospital
Success Stories: Clarity Healthcare has been implemented at leading teaching hospitals to integrate with legacy systems. The Clarity Healthcare Solution is used in community and regional hospitals to provide multi-facility access to patient assessments.
Clarity healthcare is integrated with Meditec, Cerner, Misys and Anzer ADT systems. Using standard HL7 messaging the software can be used to integrate leading healthcare software.
Testimonial: €œEach discipline has the independence to input their own data which not only improves efficiency, but also enhances the quality of the data being collected at the Hospital. Our clinicians working with Clarity Healthcare for NRRS are pleased about how easy it is to use and there is very little maintenance required by our IT department which reduces the workload for our support staff.€?
Connie Benn, RN, BScN. MDS Classification
Officer, Continuing Care and Rehabilitation Program , Hôpital régional de Sudbury Regional Hospital: Laurentian Site
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Thunder Bay Regional Health Sciences Centre is a state-of-the-art acute care facility serving the healthcare needs of people living in Thunder Bay and Northwestern Ontario. The Regional Health Sciences Centre has 375 acute care beds and is closely affiliated with St. Joseph€™s Care Group which operates 586 beds at multiple sites throughout Thunder Bay and is a recognized leader in the provision of complex care, rehabilitation, mental health and long term care services.
Though the Regional Health Sciences Centre and St. Joseph€™s Care Group are distinct corporate entities, they work closely together to coordinate across the continuum of care. When the Ontario Mental Health Reporting System (OMHRS) was mandated in October of 2005, the two organizations made plans for a system that would serve the inpatient Mental Health services provided through the Regional Health Sciences Centre (50 beds) and the Lakehead Psychiatric Hospital (76 beds).
The Lakehead Psychiatric Hospital was doing assessments as a result of participation in some of the early pilot projects with clinical staff completing paper-based forms. According to Therese Lim, the RAI coordinator for Mental Health, this manual process caused delays especially when staff missed filling in a required field. Then it would take as much as a few days before the error would be caught and corrected. The Thunder Bay Regional Health Sciences Centre also had to start collecting assessment data and prepare for submissions.
Through the end of 2005, data was collected manually as Lim and the team evaluated systems that the shared IT group could use to support a common electronic OMHRS data collection and submission system for the two sites. Lim€™s team looked at several options that would allow them to integrate an assessment solution with their ADT system, be compatible with existing IT requirements such as the SQL database, and that would be user friendly and minimize training time and costs.
After an intensive set of on-site vendor demonstrations that included participation by the clinician users, Clarity Healthcare for MHRS was selected. Lim started training staff in the first two weeks of January 2006 as Clarity Healthcare for MHRS was implemented and by February had 200 staff trained in using the system. €œStaff are finding it much nicer to use than the paper-based forms€? states Lim. €œIt€™s easier to fill in so we€™re getting complete information in a timelier fashion. With the error-checking built in, we€™re getting much better data quality. When staff describe the Clarity Healthcare solution with the words ‘cool€™ and ‘user-friendly€™, I knew we had made the best decision.€?
Now that the Mental Health services teams are collecting data electronically and have completed several reporting submissions successfully, Lim is looking to start using the data for performance reporting and analysis as well as making it available to the research department. When asked whether there is anything else that sets Clarity Healthcare apart from the competition, she says, €œsupport response time has been really critical for us. The team at Clarity Healthcare deserves a lot of credit because they€™ve been there whenever we have had a question or needed any assistance.€?
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Pembroke Regional Hospital serves a population of 13,000 northwest of Ottawa and delivers a wide range of health services to the community. The hospital employs over 750 staff, including 120 doctors and 10 dentists. It recently completed a major new building project and now serves as one of the Stroke Strategy Centres for the Province.
The hospital originally implemented the CIHI Access database tool to support the submission of rehab data for the National Rehabilitation Reporting System (NRS). While there was no initial cost to use this tool, the hospital quickly realized that they were not able to eliminate the expense and delays associated with paper forms and a single data entry point.
The Hospital then implemented the database from the Sister€™s of Charity (SOC). Pembroke had to develop their own interface and provide their own support since ongoing maintenance was unavailable from SOC. All this meant there were some major delays with submission of Rehab data to CIHI as well as low acceptance from clinical staff because of poor data quality.
Bernie Roosen, IT Manager at Pembroke, decided that the free tools offered by CIHI and SOC were too costly over time. €œInternally developed and supported product may seem prudent at first, but it just couldn€™t deliver the reliability of a professionally engineered and vendor-supported solution€?, said Roosen. €œWe chose the Clarity Healthcare solution for its ease of use and ability to integrate quickly with our systems. It was implemented in under a month and we were able to convert the data from the prior solutions without incident.€?
The Pembroke implementation included a seamless integration with their ADT, using a standard XML data transformation to pre-populate records and give clinical staff a head start in capturing patient data. Ongoing regulator updates and maintenance are provided quickly and professionally, saving Pembroke from dealing with the ongoing support issues they had with previous internally maintained systems.
According to Sabine Mersmann, Director of Rehab Services, €œthe system was so easy to use the clinical staff basically trained themselves. The
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