Ontario – Toronto GTA – Downtown Toronto
Corporation
www.algario.com
Ontario
Toronto GTA
Downtown Toronto
Corporation
active
Operating name: Algario
Algario is a leading-edge eLearning solutions provider committed to developing innovative web-based learning services for its clients, and delivering them in a timely and cost-effective manner. Our objective is to give you what you need, and to work within your budget to find the most appropriate solution for you. We aim to provide you with the necessary tools to enhance your business performance by making your people more knowledgeable and more capable of delivering the results you need to be successful.
The Algario team consists of a group of highly skilled professionals €” including learning and development consultants, knowledge engineers, software architects, instructional designers, new media designers and subject matter experts €” who collaborate on initiatives to develop turn-key solutions for clients across a wide range of industry sectors.
Algario's approach to product development is progressive and dynamic in nature. We offer clients a model that focuses on continuous improvement through the addition of new and innovative capabilities, which are designed specifically to address your constantly changing business needs, as well as those in the marketplace as a whole.
Established in 1999, Algario is a member of the Canadian Society for Training and Development. Our work has been recognized within the industry, earning us an 'Otter Award' for training excellence from the Canadian Society for Training and Development.
Algario has worked with over 125 of the largest, most innovative
Fortune 500 companies in North America.
Four criteria form the cornerstones of Algario €” what we believe in, what we are focused on, what drives everything we say and do, and what we are passionate about. These criteria encapsulate our corporate ideology and what motivates us each and every day.
Knowledge Powers Resultsâ„¢
Harnessing knowledge is crucial to the success of every business. Algario is dedicated to helping its clients expand and capitalize on the knowledge and capabilities of their people in order to power their business results.
Technology as an enabler
Algario believes that technology can play a vital role in enhancing an organization's overall performance. Used intelligently to help achieve clearly defined business objectives, Algario's proprietary technology tools can generate a measurable improvement in the learning process, empowering and supporting employees in their efforts to better serve their end-clients, whether they are internal or external to the organization.
Superior client service
Having a superior business offering is no longer enough to earn a client's trust and respect, and to help build a successful and lasting relationship, resulting in creating programs and initiatives of unmatched continuity. The service experience itself is now a key driver of business success and growth. The Algario team is recognized for its sound strategic advice and its unwavering commitment to serving the needs of our clients.
Care for the community
Algario takes pride in contributing to the community in which we do business. Specifically, we provided support to Canada's Snowboard athletes in preparation for the 2010 Winter Olympics in Vancouver. We have also supported such organizations as the Canadian Cancer Society, the Canadian Breast Cancer Foundation, Wyndham House and the United Way, as well as mentoring youths and young adults for leadership and success in tomorrow's business world.
Country of Ownership: Canada
Exporting: Yes
Primary Industry (NAICS): 611430 - Professional and Management Development Training
Alternate Industries (NAICS): 611710 - Educational Support Services
Primary Business Activity: Services
Services:
Algario question based selling sales development program, Elearning solutions, Algario powerlearn online training solutions, Custom online training development
Sector:
Key / Major Clients: Available at http://algario.com/clients/clients.asp
Success Stories: Case Study: CIBC Retail Markets, Toronto, Canada
Industry: Financial Services
Challenge: At the outset, with 1400 frontline mortgage employees located across the country, CIBC was investing significant financial resources to train these employees. In addition, employees were required to take time off from their regular duties and travel to Toronto, spending 12 days in facilitated training courses. This impacted both employee time on the job, and the overall cost of training.
CIBC was also faced with financial constraints that reduced their ability to deliver the required level of training to properly arm their front-line staff. The current training program was not capable of ensuring that all front-line employees were at the highest level of competency to serve customers and execute their job responsibilities better than their competition.
With the objective of supporting their corporate strategy of market dominance, CIBC needed a way to train more employees, more often, on more skills and more quickly. And, this had to be achieved within the current budget.
Solution: Algario worked with CIBC to design and develop a technology-enabled training solution that effectively reduced the 12-day classroom training to just 4 days. Employees were trained online and were required to reach specific accreditation levels prior to "earning" their way to the face-to-face sessions. A post-training program provided further training and tracked competency levels for each employee.
Full reporting capabilities allowed CIBC to efficiently manage and track all employee training. Management reports provided CIBC Training and Development with the information required to assess employee skills and plan new initiatives to support the corporate business strategy.
Results: Within the first year, this new eLearning program trained 50% more employees than the classroom sessions alone €” within the same budget. With the Algario PowerLearn LMS solution, the frequency of the required off-line training has doubled, allowing CIBC to dramatically improve the speed of training to employees, while the budget has remained unchanged. New employees are now able to start preparing for front-line customer service activities prior to starting their new job.
CIBC expanded this program to include additional online training and to fully integrate all its off-line training, in addition to all vendor performance and budgetary tracking for training at every level of the organization. This is projected to produce significant financial savings for the organization, while enabling CIBC to elevate their training and development initiatives to the next level, and fully report on all training successes.
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Case Study: RBC Royal Bank, Toronto, Canada
Industry: Financial Services
Challenge: With a plan to hire over 200 Investment and Retirement Planners (IRPs) in an extremely short period of time (and with no real training program in place for this role), RBC had to find a way to get new IRPs "up to speed" and selling in a quick, cost-effective and innovative way.
Solution: Algario designed and developed a comprehensive, customized eLearning orientation program for IRPs, delivering it in an online format through RBC's Learning Network. This program included training on the IRP role, responsibilities, compensation, sales effectiveness and sales routines, a comprehensive glossary of terms and acronyms, and a centralized repository of support resources. Interactive graphics, scenarios quizzes, feedback, and review tests were included to help learners successfully assimilate and retain information, ensuring that new hires were prepared to meet RBC's stringent requirements to deliver outstanding customer service.
Results: For the first time, IRPs have an up-to-date orientation program that delivers a unified message to all salespeople nationally and gives everyone equal access to the program regardless of where they reside. New Investment and Retirement Planners are able to begin selling sooner with fewer questions for managers, and more confidence in their abilities.
This program was the proud recipient of a CSTD Otter Award for 2001.
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