Prince Edward Island – Charlottetown – Charlottetown
Corporation
www.onlinesupport.com
Prince Edward Island
Charlottetown
Charlottetown
Corporation
active
Simply put, we are people helping people. In fact, we literally
have no limits to providing customer care. On-Line Support (OLS)
has been able to achieve this by embracing this basic truth; the
success of any business depends on its ability to deliver
excellent customer service. OLS prides itself on being the
customer service experts.
We know that the quality of a customer€™s support experience will
reflect directly on our own business. That€™s why we spend our
time and effort creating an environment that motivates our
employees to provide superior levels of service. We know
training is important. We know retention of staff is important.
We know that creating an environment that makes our staff feel
good about their job is in the best interest of our clients and
their customers.
We give you the benefit of having Customer Service Experts
providing essential services for your customers, and you don't
have the responsibility of screening, hiring, or training. Nor
do you worry about their benefits package, incentive programs,
overtime pay or the cost to rehire or replace them. The best
part being that it will cost you a fraction of the amount you
would have paid for the same person in-house. You will find
yourself asking why you haven€™t done this sooner.
Country of Ownership: Canada
Year Established: 1994
Exporting: Yes
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Primary Business Activity: Services
Number of Employees: 550
Services:
Internet technology based customer support, Customer support services
Technology:
The development and maintenance of a flexible call reporting
package is an essential ingredient in providing feedback to our
customers. We have developed and frequently enhanced our system
to respond to the varied needs of our client base. Individual
call records are available in flat file format for post call
analysis by each client.
We are confident in our ability to provide the level of
flexibility and detailed call reporting you require to meet your
needs. We have the in-house ability to modify our system and
therefore are not restricted by off-the-shelf call reporting
software solutions.
Although our standard call reporting package meets the needs of
the majority of our clients, we have the flexibility to capture
and report specific requirements unique to each client's needs.
Beattie Ross
Macphee Kent
O'brien Kris
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