Ontario – Ottawa – Ottawa
Corporation
www.inround.com
Ontario
Ottawa
Ottawa
Corporation
active
inRound Innovations Inc., a Service Management Company, specializes in IT Services with a niche in Service Desk. A recognized industry leader in providing customer-centric business strategies that optimizes a company€™s service operations; inRound excels at designing Service Management best practices that align all areas of business and IT operations.
Incorporated in December of 2002, inRound has evolved into one of Canada€™s premier Service Management organizations, with a client base that spans across North America, including many Fortune 500 companies. Recognized as one of Ottawa€™s top Professional Services companies by the Chamber of Commerce, inRound€™s growth has placed them as the second fastest growing company in the region.
inRound Innovations Inc. is comprised of three unique service delivery arms: inRound ITSM Consulting, inRound Service Desk and inRound IT and Management Professionals: ITSM Consulting: Enabling IT Service Management Best Practices within your organization
• Business Process Improvement
• ITIL
• Project Management Office
• Business Case Development and the Management of Change
Service Desk Solutions: Driving the Service Desk Evolution
• Transition / Consolidation Consulting
• Organizational Design and Support Models
• Best Practices
• Call Centre Products and Services
IT - Management Professional Recruiting: Providing your IT and Management Talent
• Business Consultants (Analyst, Process Re-engineering, Writers)
• Application Services
• IM/IT Services
• Project Management
inRound Focus: inRound focuses on providing innovative solutions (install-ready and/or customizable) for virtually every support area of your Service Management practices, specifically in the area of Service Desk. This includes (but is not limited to) solutions for; Service Desk design, implementation, workforce optimization, training, customer relationship management, quality observation, telephony and balanced scorecard reporting. To complement our own suite of products we provide non-biased (vendor independent) consulting services to aid an organization in evolving to a 'best in class' status or we can assist in crafting solutions for becoming 'best in class'.
Country of Ownership: Canada
Year Established: 2002
Exporting: No
Primary Industry (NAICS): 541990 - All Other Professional, Scientific and Technical Services
Alternate Industries (NAICS): 541612 - Human Resources Consulting Services
561310 - Employment Placement Agencies and Executive Search Services
611430 - Professional and Management Development Training
Primary Business Activity: Services
Total Sales ($CDN): $1,000,000 to $4,999,999
Number of Employees: 15
Services:
Itsm consulting, Service desk solutions
Products:
Contact centre solutions
Sector:
Key / Major Clients: inRound Innovation's clients include: Agriculture and Agri-Food Canada
AJJA Consulting
Autoskill International
Bell Canada
Blue Pumpkin Professional Services
Canada Border Services Agency
Canada School of Public Service
Canadian Institutes of Health Research
Canadian International Trade Tribunal
CATSA
Citizenship and Immigration Canada
CLA Personnel
Decima Research
Department of Foreign Affairs and International Trade Canada
Export Development Canada
HP / Compaq / Digital
IBM
Industry Canada
Innovapost
MyGroceryDeals.com
Natural Resources Canada
National Research Council
NexInnovations
Office of the Commissioner Review Tribunals Canada Pension Plan/Old Age Security
Ottawa Centre for Research and Innovation (OCRI)
OnPath Business Solutions
Parks Canada
PWGSC
Royal Canadian Mounted Police
S.i. Systems
Sun Media
Supreme Court of Canada
The Powell Group
Transport Canada
Transportation Safety Board
VAC Services
vCustomer Services
Wilcom
Zoom Airlines
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