Ontario – National Capital Region – Ashton
Corporation
www.human.ca
Ontario
National Capital Region
Ashton
Corporation
active
Operating name: Human
Located in Canada's National Capitol Region, HUMAN helps organizations to achieve success in their improvement initiatives by providing guidance and workshops in quality management and organizational excellence. This includes guidance, facilitation and training in the implementation of an ISO 9001 based quality management system or a business excellence model such as Excellence Canada (formally the National Quality Institute), and all of its components.
Country of Ownership: Canada
Exporting: Yes
Primary Industry (NAICS): 611430 - Professional and Management Development Training
Primary Business Activity: Services
Services:
Quality management training - consulting
Sector:
Key / Major Clients: ABB Coiltech, Alcarb Resources Inc., Alcan Packaging, Alcatel Communication Cable, Alexandria Moulding Inc., American International Development Council, BAE Systems, Bank of Canada, BAS Plastics, Becon Specialty, Bentonite Performance Minerals, Brock Telecom Limited, BSI Burner Systems, Burnett Technical, Canada Customs and Revenue Agency, Canadian Bank Note, Casco Inc., Caterpillar Inc., Central Machine and Tool, Central Semiconductor Corp., Central Wire Industries Inc., Chart Industries, Coil Tech, Collins - Aikman, Confederation College, Crompton Co., CS CO-OP, Daytona College, Definiti Laser, Domtar Specialty Fine Papers, Durham College, Elastic Therapy Inc., Electron Energy Corporation Environment Canada - Aviation Division, Environment Canada - NPRI, Environment Canada - Water Survey of Canada, FAG Automotive, FAG Bearings Limited , Fanshawe College, Fulmar Company Inc., GE Canada Inc., General Motors, Hartford Fibres Ltd., Health Canada, Henry Troemner LLC, HRDC, Hydranatics, ICO Polymers, Ideal Roofing Company Ltd., Insulating Glass Manufacturers Alliance, International Remote Imaging Systems, IVACO Rolling Mills, James Ross Limited, JDS Uniphase, Kennametal/RTW, Keystone Automatic Technology Inc., Knappe - Koester Inc., Kuwait Public Educational System, Lear Siegler Services Inc., Lethbridge Iron Works Company Limited, Manchester Turbocare, MapInfo, Masterloy Products Ltd., Matra Plast Inc., Mentor Texas Inc., MDS Nordian Inc., Med-Eng Systems Inc., Montebello Packaging, MPC Circuits Inc., Multilink Technology Corporation, Navrot Consulting, NUAIRE Inc., NUTECH Energy Systems Inc., OCAPT, OEM Controls Inc., OMYA Canada Inc., Ontario Ministry of Labour, Ontario Principals' Council, ORMET Aluminum Mill Products Corp., OS Plastics, Parmalat Canada, Perfecseal Inc., Perfecseal - Oshkosh Inc., Physical Acoustics Corporation, PPG Canada Inc., Precision Printer, PSC Metals, Quality Pursuit Inc., Real Alternatives Inc., Reliable Plating - Surface Finishing, Renaissance Plastics, Sentinel Lighting, Sentry Precision, Sheet Metal Ltd., Siemens Automotive, Siemens Electric, St. Lawrence College, Transcontinental Printing, TransERA Electronics Inc., Transport Canada, TurboCare, Velco Hinge Inc., Virelec Ltd., Western Form Coils Ltd.,Window Butler, Zomax Canada Company
Success Stories: 8D Problem Solving
Alcan Packaing
Designed, developed and delivered 8D Problem solving workshops for approx 20 employees representing quality, logistics and senior management. Provided guidance and support for the sustainable implementation of a formal problem solving methodology to augment their corrective action process.
Failure Mode and Effect Analysis Review in the Bank of Canada.
Optical Security Materials
Designed, developed and delivered a workshop €œFailure Mode and Effects Analysis€? to identify potential problem areas in product designs and processes for the Bank of Canada€™s Optical Security Material production processes. Prioritized improvement areas and created action plans for improvements.
Assessment of Data Quality for the National Pollutant Release Inventory (NPRI)
Environment Canada
Assessment of the current level of data quality being collected for the NPRI by over 4,000 facilities across Canada. The assessment is part of a business case study and requires interviews with representation form all stakeholders including NPRI staff, support departments, data providers, critical clients. A questionnaire was developed to use for the interviews and is based on the Treasury Board€™s Risk Management practices. Final report will include current status and risk assessment, options for the NPRI to improve the level of confidence of received pollutant data, and recommendations to proceed.
Pilot implementation of an ISO 9000 Quality Management System in the National Hydrometric Program (NHP)
Environment Canada
Conducted gap analysis and reports for the pilot areas of the National Hydrometric ISO 9000 program in Winnipeg and Ottawa. Completed training of pilot project team and area staff in the introduction and implementation of ISO 9000. Facilitated pilot team workshops throughout the implementation process including the creation and monitoring of pilot project plan. Guided team members through the development of a Quality Policy Manual and nation-wide Core Processes including the identification of nation-wide support processes. Continue to act as a guide and mentor for the pilot team and location staff. Currently developing many of the support processes with team members. Will train internal audit team members and lead internal audits for the pilot sites in Winnipeg and Ottawa.
Guide US organization on Journey to Excellence.
MapInfo
Facilitated an assessment session with 40 representative employees to the USA €œMalcolm Baldrige Award Excellence criteria€?. Identified the €œCritical Few€? project activities the organization will pursue improvement on. Designed, developed and facilitated training workshops to guide the project improvement teams through the €œPlan, Do Study, Act€? improvement cycle including the identification of clear objectives, data to collect (including methodology) that will define current status, data organization to show trending and prioritization, improvement theory development, pilot improvements, verification and final global implementations. First set of improvement teams had successful pilot projects completed in Spring 2004.
Guide American Society for Quality Section on Journey to Excellence
American Society for Quality (ASQ) Ottawa Valley Section
Project Team Leader for the €œCanadian Awards for Excellence€? (CAE) initiative in the Ottawa Valley non-profit volunteer association of quality professionals. Led process and management system assessments to the CAE criteria set out by the National Quality Institute (NQI) 2001 and 2002 by facilitating the identification of Strengths, Weaknesses and Opportunities for Improvement. Recorded the proceedings and reported the findings including identification of the vital few objectives with actions on how to achieve them. ASQ Ottawa Valley has received NQI€™s Quality Award PEP Level One.
Assessment to Canada€™s National Quality Institute€™s (NQI) €œHealthy Workplace€? criteria.
Ontario Ministry of Labour
Designed, developed and facilitated a workshop to assess the operations division to the National Quality Institute€™s €œHealthy Workplace€? criteria PEP Levels One and Two. Identified with 40 participants the organization€™s €œStrengths€? and €œOpportunities for Improvement€? based on the criteria and developed an action plan on site to meet PEP (Progressive Excellence Program) levels One and Two.
Assessment to Canada€™s National Quality Institute€™s (NQI) €œQuality€? criteria.
Health Canada
Designed, developed and facilitated a workshop to assess Health Canada€™s €œBusiness Excellence and Accountability Services€? to the National Quality Institute€™s €œQuality Fitness€? criteria. Identified with staff members the organization€™s €œStrengths€? and €œOpportunities for Improvement€? based on the criteria and facilitated the scoring of the organization according to the NQI rating guidelines.
Using Positive Inquiry to Develop Better Teams
International Glass Manufacturers Alliance (IGMA)
Facilitation of an €œAppreciative Inquiry€? workshop for volunteers in USA and Canada. Created and led interviews between volunteers to ident
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