British Columbia – Vancouver – Vancouver
Corporation
www.safe-harbour.ca
British Columbia
Vancouver
Vancouver
Corporation
active
Safe Harbour Informatics Inc is a leading managed service provider of network support and
maintenance services. We assess, design, build, repair, deploy, and manage networks. Our network support capabilities range from simple IT moves, hardware and software installations, to help desk remote network performance management. All these capabilities assure that your computers operate at
optimal performance with maximum cost-efficiency. We provide high quality Remote and Onsite Technical Support to handle all aspect of your business computer needs. Whatever the Computer problem, we can do it all. Help is One call away. 604 295 5355
Country of Ownership: Canada
Year Established: 2008
Exporting: No
Primary Industry (NAICS): 541510 - Computer Systems Design and Related Services
Alternate Industries (NAICS): 811210 - Electronic and Precision Equipment Repair and Maintenance
Primary Business Activity: Services
Total Sales ($CDN): $200,000 to $499,999
Number of Employees: 2
Aboriginal Firm: Procurement Strategy for Aboriginal Business Certified
Services:
Computer network intergration
Technology:
Safe Harbour€™s goal is to provide complete IT asset Life Cycle Management, maximize system up time and minimize time to resolve issues if and when they occur. Our full services option provides comprehensive services for desktops, servers, networks, and peripherals including preventive maintenance for desktops, providing help desk services with a web based Trouble ticketing system.
You can choose our Desktop Preventive Maintenance Plan along with Server Monitoring option to match your budget if the full services portfolio goes beyond your budget requirements and still wish to use our tools for your in-house team to carry-out full services.
Whatever plan you choose, we can get you started immediately with minimal training and you have the option to quit within a quarter. You can rely on us for top-of-the-line consulting services for sizing and implementation of MS Exchange, Databases, VOIP lines and much more.
A few services are mentioned in more detail for you to get a grasp on the same: Desktop - Server Administration - Desktop Preventive Maintenance Services
Our Desktop and Server administration provides services such as: routine user and group administration, setting up individual home directories and shares, configuring printers, sending messages to users, start/stop a service or a process and change properties. Most of the jobs are carried out remotely using a secure remote control provided by Safe Harbour. This provides us a unique secured methodology to take remote control of an ailing desktop as if your administrators were actually sitting at the user's desk.
Our tools can scour your IT environment (desktops and servers) to determine what is and what is not present in the desktop - Server. We can determine what Operating system, hot-fixes, and applications the system has; what kind of processor, the amount of memory, how big the hard drive is, the type of monitor, keyboard and a whole slew of esoteric items like network IP addresses, Ports, protocols and Adapter configurations, Shares, users names, group configurations etc.
All this information can be categorized and used during capacity planning discussions. We also pro -vide change configuration reports, which help track the complete life cycle of an asset you may possess. Our full services include software deployment and OS upgrade services too.
Our desktop preventive maintenance services include regular maintenance of a desktop. Services included under this are: cleaning up internet debris and temp files once a week, update for latest anti-virus signature everyday, weekly repair of registry and spyware removal and patch assessment and deployment of critical patches on each desktop on weekly basis.
You are kept informed on each and every action that is taken on your IT Assets including monthly reporting on Asset inventory, Asset change con-figuration, and details of preventive maintenance carried out on each asset including Trouble Tickets raised by end users and actions taken to resolve them.
Server Monitoring, Alerts and Notification Services
Safe Harbour Network Support provides an array of essential Server management services on a flat rate subscription basis to help you maximize your Server - application uptime to keep productivity levels high.
We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.
We help small and mid-size organizations design, build and support their networks, servers and desktops by providing cost-effective and proactive technical services.
Design - Installation Services
• Network Design and Performance Tuning
• Certified Consulting
• Network Cabling, Router and Switch Installation
• SAN/NAS Storage Solutions
• IT Assessments - Audits IT Support Services
• 24/7 Network Monitoring
• Managed Servers, Desktops and Applications
• Help Desk for Windows - Novell
• Onsite - Remote Support
• Proactive Maintenance
• Manage Firewall / Router / VPN
Disaster Recovery Solutions
• Disaster Recovery Plans - Audits
• Online Backup with Safe Harbour Safe T Locker
• Data Center Relocation - Co-location
• Server - Desktop Virtualization
Office in a Box
• Phone System
• Firewall/Router
• File Server
• Wired and Wireless Networking
• Email Server
• Remote Access
• Automated Backup and more…
Our services include the following: 24x7 monitoring
Escalation - basic fixes
Event log monitoring
Back-up log checks
Anti-virus log checks
Server Availability
Service Availability monitoring
Monitoring for DNS, DHCP, and TS etc
Basic response time monitoring
Monitoring custom performance parameters
Server health check and analysis of key trends
Patch Assessment - management
Service pack updates
Log maintenance (both OS and Exchange)
Virus definition - prevention
Server tuning - cleaning
Low priority services
All calls related to server or application issues
Stratton Mark
Stratton Norma
No associations
LandOfFree
Safe-Harbour Informatics Inc. does not yet have a rating. At this time, there are no reviews or comments for this company.
If you have personal experience with Safe-Harbour Informatics Inc., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Safe-Harbour Informatics Inc. will most certainly appreciate the feedback.
Profile ID: LFCA-COD-O-45209