SXC Health Solution Corp.

Ontario – Toronto GTA – Milton


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Corporate Overview
Systems Xcellence (SX) is a leading provider of patient-centric
electronic transaction processing solutions for the managed care
sector of the healthcare industry. SX combines robust, high
volume, high availability transaction processing products,
business expertise and services to deliver solutions to both
North American and International markets. SX is based in Milton,
Ontario with offices in Dallas, Texas, Scottsdale, Arizona and
Victoria, British Columbia. The Company's shares are traded on
the Toronto Stock Exchange under the symbol SXC. Systems
Xcellence is in the business of providing electronic
transaction-based software applications and the services
necessary to implement these solutions in a cost effective and
timely manner. The healthcare industry is quickly recognizing
the opportunities "Electronic Commerce" affords for reducing
costs, increasing profitability and improving customer service.
Using proven project management methodologies to implement
standards-based, "best of breed" software applications and
technology, SX delivers integrated business solutions to its
clients. Using these fundamentals as a foundation, Systems
Xcellence develops applications targeted to the managed care
sector of the healthcare industry.
Experience and Expertise
Systems Xcellence's business is built upon its outstanding
people. SX strives to attract and develop individuals that are
motivated by the opportunity to learn and apply state-of-the-art
technology and systems engineering techniques to solve business
issues. SX staff take pride in working hard, achieving client
satisfaction and participating in the growth and success of the
Management and Controls
Systems Xcellence's SX Consulting Methodology, SX Project
Methodology, SX Development Methodology, Quality Assurance
Process and Change Management Process ensure that valuable
people resources are managed and directed to achieve timely and
high quality products and solutions.
Support and Utilities
Systems Xcellence distinguishes itself by providing more than a
software application. SX provides its clients with both the
software solution and the support infrastructure required to
effectively operate and manage the provided solutions on an
ongoing basis. SX integrates Customer/Client Management
software, Electronic Data Interchange translators, E-Mail
software and Internet software, amongst others, to
provide "Total Solution" for its clients. The recognition that
SX clients require more than an application is a by-product of
experience and a significant differentiator for Systems
Open Systems - Technology Standards
Systems Xcellence made a fundamental technology decision at its
inception: - to develop and deliver, whenever feasible, solutions that
adhered to an Open Systems Architecture;
- use Object Oriented application development methods based upon
the Client/Server applications model
- utilize commercially available SQL relational data base
SX strives to encourage the use of industry standard message
formats and published operational standards in the development
of its applications. As standards emerge and change, SX commits
to adapt and adopt as business, economic, and client
requirements dictate.
"Best of Breed" Transaction Processing Software
The technology keystone of the SX business model is the
transaction processing technology that SX solutions are built
upon. This technology, and the demands placed upon it - from
data communications connectivity to throughput and performance -
is subject to continuous evolution. A major function at Systems
Xcellence is monitoring advances in this technology and seeking
out or developing the best software available to meet stringent
development requirements. SX develops its applications with
defined interfaces that facilitate seamless introduction of
technological advances.
Targeting solutions for the Healthcare Industry
Systems Xcellence continues to expand its suite of Electronic
Healthcare Transaction applications. Soaring healthcare costs
and the demand for more effective therapy outcomes are placing
tremendous pressure on the healthcare delivery system. New ways
of effecting cost containment are being sought. Abuse of the
system by patients and practitioners, waste resulting from
duplication of therapy and lack of timely information, along
with rising administrative processing costs are areas of
concern. The Healthcare Xcellence (HX) product suite is designed
to help address these issues.
Healthcare Xcellence Product Suite
The SX Healthcare Xcellence software product suite is based upon
a "Patient Centric" architecture. The architecture is receiving
acceptance as the leader in the new healthcare delivery
paradigm. The base system - upon which line-of business
functionality has been built - as well as the Pharmacy Benefits
System (PBS) and Claims Clearing System (CCS) components are
implemented in Canada, the United States and internationally.
Dental Benefits, Vision Care, Laboratory Services, Community
Health, Medical and Case Management modules are forthcoming in
the product development calendar.
Existing and expanding product lines position SX as a major
force in this global software market. A significant positive
factor to the strong position Systems Xcellence has in this
market is the successful implementation of its software for
industry leading world class clients. SX applications are
capable of utilizing Internet technology as another delivery
mechanism to interface to the various stakeholders in the
managed care environment.
Professional Services
Systems Xcellence provides its clients with a full suite of
professional services to ensure timely and proper implementation
of the SX solution.
Project Management
In order to ensure client satisfaction and timely delivery,
Project Management services are implemented during the entire
project, from initiation through to product implementation and
production usage. All project tracking and scheduling is
continually discussed with, reviewed and agreed to by the
Regular project review and status meetings are held to ensure
all deliverables, schedules and project issues are fully
tracked, identified and resolved to the client's satisfaction.
Consulting Services
Systems Xcellence provides consulting services to its clients to
assist them in defining appropriate solutions and developing -
with the clients direct input - the Customer Requirements
Definition (CRD). The SX Consulting Methodology focuses on
ensuring the quality of deliverables presented to the client.
Custom Development Services support the customization of Systems
Xcellence's products to meet a client's specific needs. This
service is applicable to any SX product, be it software,
documentation, training or consulting services. Systems
Xcellence works with the client to develop a detailed
implementation and conversion plan that defines activities such
as: · Implementation Planning
· Facilities Preparation
· System Installation
· Acceptance Testing
· Partner Certification
· "Go-Live" System Cut-Over
Training and Documentation
The Documentation and Training group provides clients with
user-focused documentation combining procedures and reference
information pertinent to the SX solution. These documents
address the functional areas of support personnel (help desk),
system administrators and managers.
Complete glossaries, indices and tables of contents make correct
and timely information accessible and easy to follow. Training
courses are conducted to ensure a smooth transition from the
client's current system to the new system. Each SX course is
mapped to a user guide so the client is provided with a
comprehensive understanding of the SX solution and how it
benefits their business.
· To ensure effective knowledge transfer is effective, training
is provided through a variety of settings: · lecture environments for transfer of new information
· lab environments where trainees obtain hands-on instruction as
well as practice new skills
· one-on-one instructional settings where specific individuals
train on skills that apply to specific jo

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